GWR responds to concerns over rising rail fares in North Devon

Great Western Railway (GWR) has provided a response following concerns raised by North Devon’s MP, Ian Roome, regarding the recent 4.6 per cent rise in rail fares.

Roome had highlighted that an annual season ticket from Barnstaple to Exeter now costs £2,724, while passengers continue to face overcrowding and infrastructure challenges.

GWR, which operates trains to and from Barnstaple, has clarified that fare rises are determined by government policy rather than individual train operators. 

A spokesperson for GWR explained that all revenue raised through fares is returned to the Treasury.

“Regulated rail fares are set by Government, and the money raised ensures investment in more trains, better stations and faster services,” the spokesperson said.

The spokesperson also pointed to the significant investment made in the Great Western network over the past decade, including the introduction of new high-speed trains and the electrification of the line between London and Cardiff.

“We are also keen to rejuvenate our regional and suburban fleet to help improve punctuality and reliability for customers across the network,” they added.

As part of this ongoing investment, GWR is set to welcome 26 new Class 175 trains to its fleet, which will run to Barnstaple. 

These new trains are expected to replace older diesel models, offering better fuel efficiency, improved environmental performance, and enhanced passenger comfort. 

The Class 175 trains will help improve punctuality and reliability for commuters travelling across the network, including those in North Devon.

Roome had previously written to the Rail Minister advocating for improvements to the Barnstaple to Exeter line, which has faced infrastructure limitations and overcrowding. 

With the fare increases now adding to concerns, many North Devon residents are worried about the affordability and quality of their rail service.

GWR’s response emphasises continued investment in the network as a way to provide a better service for passengers over time, although concerns about overcrowding and fare affordability remain for many commuters.