Regulator of Social Housing praises North Devon Homes

We are delighted to have been awarded the highest possible rating following our recent inspection by the Regulator of Social Housing.

We were inspected earlier this year under the new Consumer Regulations that came into force in April 2024. The thorough process focused on how well North Devon Homes is performing against the regulatory standards, including the new consumer regulations.

Various areas were assessed with an emphasis on the safety and quality of our homes, tenancy management and transparency and accountability.

The process included interviews with our executive team, board members and customers, observations of our customer and board meetings, as well as a thorough review of our performance across a wide range of areas.

Our top grade, C1, assessment means we are amongst the very best landlords in the sector for the services we deliver to our customers.

We are pleased to confirm that our gradings from the inspection have been confirmed as: consumer: C1 (highest); governance: G1 (highest); viability: V2 (compliant).

These outstanding results reflect the hard work and dedication of our entire team, including our involved customers. They have worked over many years to create and embed a successful customer care and community landlord culture.

We are especially proud of this approach that ensures our customers are central to decisions and choices we make as well as helping to monitor our performance, linking our customers up from their front room to the boardroom.

This fantastic achievement has been a team effort and we are proud of what this achievement means for the community of North Devon.

It sets us up as one of the highest performing registered providers in terms of neighbourhood and community focus, property maintenance, customer safety and landlord compliance, asset management and customer engagement.

I want to thank everyone who was involved and worked tirelessly to deliver this brilliant result for Team NDH.

The inspection was one of the very first under the regulations that came into force in April. The Regulator of Social Housing introduced the new consumer standards to improve customer safety, ensure accountability, and enhance the quality of housing and services provided by social landlords.