North Devon Homes: How we keep our customers well informed

As a community landlord we do more than just manage tenancies and build new homes, we are committed to creating communities where people want to live.

We do this by listening to the views and opinions of our customers, actively encouraging our customers to be involved, keeping our customers informed of what we are doing and making it as easy as possible for our customers to talk to us.

We use many communication channels to keep in contact with our customers.

One of those is our own publication, Home News.

The spring edition of our Home News will be landing on the doorsteps of our customers very soon.

This magazine is made by us here at North Devon Homes, in partnership with our customers, specifically for our customers. It contains information about our customer involvement groups and events, useful information about our services, money saving advice, gardening and household tips, and puzzle pages for kids and adults.

Our Home News magazine is produced by us twice a year, spring and winter, alongside our annual report which we share with our customers during the autumn.

Our annual report gives our customers an honest and open breakdown of how we are performing in all areas, including what’s working well and what we need to work on.

Our annual report gives an open and honest breakdown of how North Devon Homes is performing, what we are working towards, the good work we are doing, but also where we have got things wrong or haven’t met our ambitions and what we can aim for in the next 12 months.

It is designed by our customers, for our customers.

Communication is two way and we encourage our customers to also keep in contact with us whether this is through attending events, meetings or contacting us directly.

We know that many customers are very busy people and so our website is kept up to date with information, key dates and advice.

Through our website customers can access information on money advice, social events and activities, and how to get in contact with us as well pay their rent, report a repair and book tickets for our upcoming summer fayre.

Our annual summer fayre is a fantastic opportunity where all NDH customers are invited to spend a free, fun day with us.

It’s also a unique chance for staff and customers to come together in an informal setting to have fun and games whilst getting to know one another better and for customers to pass on their views to us.

We love sharing our community and business news through our website, our own social media and, of course, in our fortnightly column here in the North Devon Gazette which gives us another channel to communicate directly with our customers.

If you are a North Devon Homes customer and would like to get in touch with us, please do by emailing customercare@ndh-ltd.co.uk or calling 01272 312500.

Alternatively, you can use the Contact Us link on our website.