North Devon Homes: Local conversations with our customers helping to improve our services

At North Devon Homes, we are committed to creating communities where people want to live.

We can’t do this without the input from our customers which is why we work closely, as a team, to improve our services.

As the eyes and the ears in our neighbourhoods and communities, our involved customers bring the customer perspective to decision making, bringing the front room to the board room. 

 We actively encourage customer input in a variety of ways, including our informal and social coffee mornings, Health and safety events and our involved customers attend various meetings which include working together with board members, exec team and staff, making decisions together and informing policies.

We try to make it as easy as possible to get our customers involved, but know that it isn’t always easy or possible for our customers to attend meetings. 

Therefore, since the summer, North Devon Homes staff and our involved customers have been out and about in our communities, chatting with our customers on their doorsteps to find out what really matters to them.

We asked customers a few questions to identify their top priorities and these answers will feed directly into our Corporate Plan.

It’s been great to spend time in our neighbourhoods and we thank everyone who has taken the time to talk to us; we really enjoyed chatting to our customers face to face, informally.

 We have already visited areas in Forches, Woodville, Newport, Lynton and South Molton and have received great feedback. Customers have identified issues including parking problems as well as improvements to signage in car parks, no parking signs and improvements to buildings.

All repairs including damp queries, health and safety issues and neighbourhood issues have been reported through to be actioned.

Any general feedback and improvement suggestions have been added to an action plan and will be considered and realistically discussed at our patch team meetings. We will keep customers updated on any improvements made from our local conversations.

More of these visits are planned in the future, customers are asked to look out for invites in the post. If you are a North Devon Homes customer and would like us to visit your area, please contact me to discuss. 

Our involved customers are a vital part of the North Devon Homes Team. They work with our staff, executive team and board and feed into our various customers groups which are Customer Board Partnership, Scrutiny Panel, Health and Safety Customer Partnership, Fresh Ideas Group and our Customer Complaints Review Group. 

We are always looking for more of our customers to be involved. The more people from different backgrounds with different energies that help us, the stronger the organisation will be.

As a community landlord, it is important for us to stay connected with our customers and to be part of the neighbourhoods that they live in.

For more information on how to get involved, please visit our website www.ndh-ltd.co.uk or email tracey.williams@ndh-ltd.co.uk.