Sharing our annual report with our customers - North Devon Homes

Here at North Devon Homes we pride ourselves on being open and honest with our customers and keeping them informed. We actively encourage our customers to be involved and help shape the work we do, bringing the front room to the board room.

As a community landlord we listen to the views of our customers, work together to act upon them and keep our customers informed through our many communication channels.

Our customers will have recently received a copy of our annual report for April 2022 – March 2023. Each household having been sent a copy, delivered to their homes. The annual report has been designed by our customers, for our customers.

The report gives a thorough breakdown of how North Devon Homes is performing, what we are working towards, the good work we are doing, but also where we have got things wrong or haven’t met our ambitions and what we can aim for in the next twelve months.

Some highlights from the report include:

• We have invested £3.9million in the maintenance and improvement of our customers’ homes
• We have raised £2.3million in funding to improve energy efficiency in customers’ homes
• 79.7% of households have an energy rating of grade C or above
• 100% of homes have a valid gas safety certificate
• £61,739 has been secured by our team for our customers aged 65 and over, who are entitled to additional benefits
• Our hardship fund has supported 137 customers with food hampers, emergency energy top ups and retail vouchers
• £195,846 has been successfully secured by our team for customers who are entitled to additional benefits
• Our specialist support team have supported 127 customers who needed long term assistance on issues such as mental health, money and drug issues
• Across our North Devon Homes and Anchorwood Ltd portfolio, we have completed on 37 new homes
• 193 more people (and families) have been given a home to live in

Whilst the last twelve months have been challenging for all, with rising costs in all areas, we will continue to do all we can to support our customers and help them to sustain their tenancies. We will continue to work together with our customers, to provide the best possible services to meet their needs as we navigate the unprecedented and difficult times ahead.

Our annual report is available to view on our website www.ndh-ltd.co.uk.

If any of our customers like to get involved to share their ideas and help us improve our services, please contact us at customercare@ndh-ltd.co.uk