The digital switchover: frequently asked questions

Does switchover happen all at the same time for everyone receiving a signal from the Huntshaw Cross transmitter group? Switchover for the Huntshaw Cross transmitter group is a two stage process taking place on Wednesday 1 July and Wednesday 29 July. At

Does switchover happen all at the same time for everyone receiving a signal from the Huntshaw Cross transmitter group?

Switchover for the Huntshaw Cross transmitter group is a two stage process taking place on Wednesday 1 July and Wednesday 29 July.

At each stage engineering work is carried out at the Huntshaw Cross transmitter and each of its 14 relay transmitters and television services will be restored at different times depending on where you live.

On both days, services at the Huntshaw Cross transmitter and some relay transmitters are expected to be restored by 6am, and services at all transmitters are expected to be restored by mid-afternoon.

If you have Freeview, BT Vision or Top Up TV, you will then need to re-tune your equipment. In addition, on 30 September, viewers receiving their signal from the main Huntshaw Cross transmitter will need to re-tune their Freeview, BT Vision or Top Up TV equipment, when the services will launch at full power. You will lose services if you do not re-tune at this stage.

What happens at the Huntshaw Cross transmitter group on Wednesday 1 July?

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At around midnight, the analogue BBC Two service and the low-powered digital BBC services will be switched off at the Huntshaw Cross transmitter and its 14 relays.

At this stage, analogue BBC Two will stop broadcasting permanently.

The remaining analogue services, BBC One, ITV and Channel 4, will continue to be available but are subject to breaks in service.

The remaining low-powered digital services broadcast from the main Huntshaw Cross transmitter will remain on-air but are subject to breaks in service.

During the morning, some Freeview channels will be available from local relays for the first time - BBC Two digital, as well as BBC One, BBC Three, BBC Four, CBBC Channel, CBeebies, BBC News, BBC Parliament, BBC Red Button services.

Services at the Huntshaw Cross transmitter, and the Barnstaple, Braunton, Combe Martin, Great Torrington, Muddiford, North Bovey and Swimbridge relay transmitters are expected to be restored by 6am. Services at other transmitters will all be restored by mid-afternoon.

All viewers will then need to install or re-tune Freeview, BT Vision or Top Up TV equipment.

What happens at the Huntshaw Cross transmitter group on Wednesday 29 July?

At around midnight, all analogue services will be switched off and will stop broadcasting permanently. During the morning, new digital services are launched:

Services at the Huntshaw Cross transmitter are expected to be restored by 6am.

Services at all other transmitters are expected to be restored by mid-afternoon.

All viewers will then need to install or re-tune Freeview, BT Vision or Top Up TV equipment.

What happens between midnight and the time when switchover is complete?

Before the completion of switchover at each stage, you may find that channels appear at different times. We advise that you wait until the expected completion time for switchover at your transmitter on both dates, before re-tuning your equipment.

Will there be any Roadshow events or Advice Points taking place in the Huntshaw Cross area during the switchover period?

The Digital UK Roadshow will be in the North Devon area for both stages of switchover. If you would like to meet Digit Al or put your questions to our specially trained advisors please come and visit us at Barnstaple town centre on 1-2 July.

Switchover advice points are running from 11am - 4pm at the following locations 1-2 July:

Barnstaple: Library, Tuly Street, Barnstaple EX31 1EL

Bideford: Arts Centre (next to main Post Office), The Quay, Bideford EX39 2EY

Ilfracombe: The Candar, off Fore Street, Ilfracombe EX34 9DS

What happens at the Huntshaw Cross transmitter group between the two switchover dates?

If you have Freeview, BT Vision or Top Up TV for the first time, you may need to use your TV remote to switch between analogue and digital, to watch the full range of channels until the second switchover date. You can do this as follows:

For a digital TV press either "TV" or "DTV" on your remote control.

For a digital box or recorder connected to your TV by SCART, switch the digital equipment to standby and then back on again or alternatively press the "AV" button on your remote control.

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