Praise for care at Barnstaple hospital
- Credit: Archant
Inspectors’ report finds NDDH is meeting all essential standards.
NORTH Devon District Hospital in Barnstaple is meeting essential standards in quality and safety, according health watchdogs.
An unannounced three day visit by Care Quality Commission inspectors in February found the hospital met the standards in five key areas covering care, treatment and the overall service.
The report, published today (Wednesday), said in its summary on patient care: “We spoke to a total of 72 patients and 18 visitors and they praised the care, support and treatment they had received in all areas we inspected.”
The four inspectors also looked in particular at discharge planning, care of patients with dementia, how the trust engaged with patients, staff training and how crucial treatment information was recorded and followed.
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The report said: “Comments from patients we spoke with were very positive and they praised the care, support and treatment they had received.
“We found patients using the service were involved in all aspects of their care and were consulted about the support and treatment they needed.”
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Inspectors also spoke to 70 staff and found the hospital compliant with all the requirements, but did identify two areas for improvement.
They noted housekeeping staff had not received any training in safeguarding vulnerable adults or children. There was also some concern among staff and patients at the way bays in the children’s ward were set out, but inspectors were satisfied the risks had been identified and an action plan in place.
Jac Kelly, chief executive of the Northern Devon Healthcare NHS Trust, said the report made for very positive reading and praised the high quality of care given by staff.
“I am extremely proud of our staff and the excellent feedback received is testament to their hard work and dedication,” she said.
“The CQC recommended one or two areas where we could improve and we have already taken steps to address these to ensure we continue to deliver safe, high-quality care for our patients and the North Devon community.”