PATIENTS have given high ratings to North Devon District Hospital (NDDH), putting it in the top 20 per cent of trusts across England for the overall standard of care and the cleanliness of wards, bathrooms and toilets. Nearly 500 people filled in detaile

PATIENTS have given high ratings to North Devon District Hospital (NDDH), putting it in the top 20 per cent of trusts across England for the overall standard of care and the cleanliness of wards, bathrooms and toilets.Nearly 500 people filled in detailed questionnaires about their stay as part of a national in-patient survey, carried out last year. The responses put Northern Devon Healthcare NHS Trust, which runs NDDH, among the best fifth of trusts across the country in half of all categories - 31 out of 62. These included:* Time spent on the waiting list before admission for operations* Choice of admission dates* Cleanliness of wards, bathrooms and toilets* Handwashing by both doctors and nurses, to prevent infection * Confidence and trust in both doctors and nurses* The answers by both doctors and nurses to important questions * Patients' involvement in decisions about both care and discharge from hospital* Amount of information received about medical conditions * Finding someone with whom to discuss worries and fears* Explanations of the risks and benefits from treatment, and what would happen during treatment* Being treated with dignity and respect* The way doctors and nurses worked together* Overall standard of careNorthern Devon was in the middle 60 per cent of trusts for a further 30 categories, and in the bottom 20 per cent for just one, covering the number of patients who said they were given written information on what to do after leaving hospital.Trust Chief Executive Jac Kelly said: "Thank you to everyone who took the time and trouble to tell us what they think about the hospital. It's one of the really important ways of seeing what's going right - and what isn't - so we can make further improvements."Given all the effort we put into preventing infections, it's very gratifying to see patients noticing the cleanliness of the wards and the bathrooms, and the fact that our staff are washing their hands. And if they ever forget, please remind them!"A huge amount of hard work goes into running the hospital and providing the best we can for patients. It's all the little things that our staff do, day in and day out, that adds up to a position in the top fifth of trusts for the overall standard of care."The full survey results are available from the Care Quality Commission at: http://www.cqc.org.uk/