Parking fines are a customer disservice

Email your letters to andrew.keeble@archant.co.uk or write to us at Opinion, North Devon Gazette, Un

Email your letters to andrew.keeble@archant.co.uk or write to us at Opinion, North Devon Gazette, Unit 3, Old Station Road, Barnstaple, EX32 8PB. Please keep letters to maximum of 300 words and also include your name, address and contact telephone number. - Credit: Archant

I read with interest the article about the gentleman who overstayed his time limit at Asda/Atlantic Village and received a parking ticket (“Parking ticket for £70? You Asda be joking”, Gazette, January 30).

A very similar thing happened to me around two years ago.

My daughter had recently returned from abroad after being away for over a year. In fact, she had returned early to attend my mother’s funeral.

We had only intended to pop into Asda after going swimming in Northam, but decided to go to Costa for a coffee and, without thinking about the time, visited a few shops (making purchases in most) and then did our shopping in Asda. We spent £250 between us during our visit!!

Until that day, I don’t think I’d ever done more than spend as hour or so at Atlantic Village and can’t say I’d really seen any notices about time limits, so was very upset to find we had been given a parking ticket.


You may also want to watch:


We had been there about two and a half hours, so I accepted that we had been at fault and promptly paid the fine, but I also photocopied all the receipts and wrote to the managers of Asda and Atlantic Village.

I didn’t word the letters in a nasty way, nor did I ask for a refund of the parking fine. I explained how easy it is to forget about the time when you’re enjoying yourself and ended the letter by asking them if they needed to review the time limit given for the site to perhaps three hours.

Most Read

I’ve never had a reply from either of them. So much for customer service, and it proves that it definitely pays to contact the press!

Liz Worth

Torrington

Become a Supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Become a Supporter
Comments powered by Disqus