The Regency closes its doors after an unannounced inspection by health watchdogs

An Ilfracombe care home has closed its doors following a rating of ‘inadequate’ by care watchdogs.

The Regency Residential Care Home in Torrs Park, which catered for up to 15 elderly people, was the subject of an unannounced inspection by the Care Quality Commission in October.

The CQC inspectors found the service run by Norma Martin Care Homes to be inadequate in three of five categories, with the others rated as ‘requires improvement’.

A report found that although residents and relatives said they were happy with the service, ‘there were significant concerns about how the service was being run and managed’.

It said due to staffing levels, practices had become ‘institutional’, the environment had not been maintained to a high standard and care plans were not always followed.

The report said the provider had since applied to cancel their registration and people at the home had been helped to find alternative accommodation and had all moved out by November 20.

In September 2013 the CQC had said ‘urgent action’ was needed at the Regency and the service was rated as ‘requires improvement’ when it was inspected in March 2015.

The Gazette has been unable to contact the provider for a statement.