Care watchdog take enforcement action after report finds Regency home has ‘failed to meet five national standards’.

AN Ilfracombe old people’s home has been warned urgent improvements are needed after it failed to meet standards.

Regency Residential Care Home in Torrs Park has received a formal warning from the Care Quality Commission, which said it did not meet five national standards.

The health watchdog is taking enforcement action after an unannounced inspection in July found people were not receiving the medication they needed at the correct times.

A report published today (Wednesday) said one person had been ‘without six of their eight prescribed medication for eight days’.

It said inspectors had ‘identified concerns relating to the management, obtaining, administration and recording of their medication’.

The findings also said ‘People did not always experience care, treatment and support that met their health and social needs’.

The CQC said improvements in other areas were also identified, including the need for enough qualified and experienced staff, as well as the way complaints were dealt with.

There were 12 people staying at the home at the time of the visit, plus one person there for respite care. The home cares for those aged over 65, some of whom suffer with dementia related conditions.

Another section of the report stated: “In two bedrooms, the towels were stained. We looked at the bed linen on the beds as we visited bedrooms. The majority was clean but one bed had a stained sheet left on it and the room was odorous.

“We noted this sheet was not changed before the person returned to bed in the afternoon. We checked the stock of clean sheets and towels, and saw they were unstained but varied in quality. These examples showed staff were not changing people’s towels and sheets in their rooms as regularly as necessary.”

Norma Martin Care Homes Limited, which runs the home, has been told to submit a report to the CQC by today setting out what action will be taken to meet the required standards.

No one at the home was available to comment this afternoon (Wednesday).