How the new anti social behaviour Hub works

Real life case study of how the Safer North Devon Hub was able to resolve problems for vulnerable residents with several agencies tackling the issue.

THE daily SND Hub tasking meetings include representatives from the police, Safer North Devon, fire service plus North Devon or Torridge district councils.

Reports of anti social behaviour are fast tracked to the Hub and brought to the meetings as soon as possible. The following is real data from a local case study which shows how the different agencies work together:

Complaint: A complaint was made to police about a neighbour dispute at a property owned by a local registered social landlord, with objects thrown at doors and over balconies.

Police logs brought to daily meeting. Initially thought to be “low level” ASB, the landlord was contacted to advise of concerns and see if more complaints had been received.


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Over a few days complaints continued with other residents now reporting problems.

Investigation: Police and SND ASB officer made a joint visit speaking to complainants and neighbours.

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This identified risk to residents, some of whom had learning difficulties and others with diagnosed mental health conditions.

It revealed the apparent “low-level” problem masked a wider issue with victimisation and that the apparent victim was in fact the perpetrator. Some residents were demonstrating extreme signs of stress and anxiety and needed immediate support.

Action: SND Hub liaised with police diversity officer, mental health services, adult services and identified family support members for the residents. It commissioned a fire service home safety visit and a crime prevention assessment.

Victims were referred to ASB Victim Support and now have a volunteer support them.

The perpetrator was given a warning letter and placed on the ASB escalation process as well as having their tenancy status changed, with a warning given that continued problems could lead to a loss of tenancy.

Result: SND reports problems have now stopped. Residents say they feel safer and have a network of support in place.

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