High marks for council website

NORTH Devon Council has gained high marks in a national survey of local authority websites. The council was one of only 40 per cent of district councils across the country to be awarded 'transactional' status in the 2009 survey carried out by the Society

NORTH Devon Council has gained high marks in a national survey of local authority websites.The council was one of only 40 per cent of district councils across the country to be awarded 'transactional' status in the 2009 survey carried out by the Society of IT Managers (SOCITM).It is the second year in a row that the council's website has achieved the prestigious accolade.The website - www.northdevon.gov.uk - enables visitors to carry out transactions such as paying bills, as well as finding out information such as bin collection days and councillor details.The council's lead member for good and improving services Cllr Colin Wright, said more and more people were using the web to find information and to carry out transactions. He said: "It is essential that we provide a high level of service through all channels, including the web. "While maintaining the old and trusted channels we intend to explore and apply every new approach that will improve our service."SOCITM had good things to say, but also highlighted areas which we need to address."Web content manager Peter McClymont, said: "We are pleased that the council site has been recognised as transactional. "Our own survey found that we are on the right track. We will take full regard of the constructive criticism from SOCITM and our own web survey respondents. "This will help us determine improvement priorities. Improvements and new features will appear shortly.


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