A Westward Ho! care home has been placed into special measures by the Care Quality Commission (CQC).
Uannounced inspections of Donness Nursing Home in Atlantic Way in June and July rated the home as ‘inadequate’ and found multiple safeguarding issues.
Since the inspection, the home has been taken over by Vaneal Ltd in a bid to make improvements.
Donness Nursing Home was rated as ‘good’ in 2017 but was inspected again this year following concerns raised by two people.
One of the concerns related to staff being ‘rough’ when supporting people.
Inspectors saw records of two incidents this year where someone had been injured while being moved by staff, with one person treated at A&E.
When questioned, the registered manager at Donness booked practical moving and handling sessions for staff.
A summary of the findings said CQC inspectors made ‘safeguarding alerts’ to the local authority for five people whose safety they were concerned about.
“This meant health professionals began to visit the home on a daily basis to monitor people’s care and wellbeing and to review people’s care needs to ensure they were being met,” said the report.
“Commissioners have taken the decision not to move new people to the home and the provider has agreed not to admit new people.”
The inspection found staffing arrangements were ‘poorly planned’ and potentially put residents at risk.
Staffing levels were low and there was not enough protection in place for people who had been abused at home. Donness relied heavily on agency workers due to recruiting difficulties.
The inspection did note some examples of good care, affection and compassion, but also said there were ‘practices which undermined people’s dignity’.
One relative said: “Mum is so well looked after here.” Staff were also seen to work well with GPs.
The home was found to be clean, though there was poor infection control.
The leadership of the home was described as ‘weak’ and there were multiple breaches of health and safety regulations.
Now Donness is in special measures, it will be reviewed regularly and inspected again in six months, where it is expected to have made significant improvements, or face further action taken by the CQC.
Joost van Delft and Claire Atkinson, of new management company Vaneal Ltd, said: “Ensuring the safety and welfare of the residents at Donness Nursing Home is our priority and since the end of July, Donness Nursing Home has been under interim management by Vaneal Ltd.
“We are all working collaboratively to ensure we can offer a high standard of care to the residents.”