Television woes for thousands of people

09:04 03 September 2013

Bideford television repairman Andrew Harding, who owns FixIt in Bideford, said he had received more than 400 calls about the problem from disgruntled Freeview viewers in the last month.

Bideford television repairman Andrew Harding, who owns FixIt in Bideford, said he had received more than 400 calls about the problem from disgruntled Freeview viewers in the last month.

Archant

Television repair man says he has been innundated with calls from viewers from Hartland to Ilfracombe left with dodgy, juddering television channels after transmitter fault.

THOUSANDS of people have been experienced faults with their television after a problem caused by the Westward Ho! Freeview transmitter.

Television repairman Andrew Harding, who owns FixIt in Bideford, said he has been losing sleep over the amount of calls he has received.

He said: “I must have had in excess of around 400 calls about the problem from disgruntled television viewers in the last month.

“Our answer phone only holds 65 messages and it has been maxing out every day.

“It’s going to take me until at least Christmas to get around to everyone at this rate.”

Mr Harding said the problem had affected non-BBC channels in thousands of homes from Hartland to Ilfracombe.

He said: “It started when we had that major heat-wave, but since the bank holiday weekend the shop has been full every day.”

The Stanbury family in East-the-Water is one of those in the 50-mile radius covered by the transmitter who has experienced problems.

“Most nights you are lucky to get even one syllable before the frame freezes to a juddering wreck,” said Millie Stanbury.

“While some people can realign aerials to pick up signal from Torrington or Wales, the vast majority are left with no commercial channels.”

Len Phillips, who lives in Westward Ho!, said the quality received from the transmitter appeared to be the problem rather than the signal strength.

“We’ve got around it by watching the HD channels as they seem to be unaffected, but it’s been going on for over a month,” said Mr Phillips.

“Nobody seems to want to take any responsibility for it.”

The Gazette contacted Freeview yesterday (Monday) about the problem, who passed the query onto Arqiva, who manage the maintenance of the transmitter.

Arqiva spokesman Kathryn Meadmore said the signal had been restored that day.

She said: “It was indeed a transmitter fault, which has been fixed by Arqiva’s engineers and the signal has been restored today [Mon].

“We apologise to audiences for the inconvenience and acted as quickly as possible to repair the fault.”

0 comments

Other News Stories

Yesterday, 17:07
Tesco is set to close 43 stores nationwide

Tesco has confirmed which 43 stores it will close in the UK - with North Devon’s seven stores unaffected.

Read more
Yesterday, 16:47
Cabinet Minister Francis Maude MP flanked by Peter Heaton-Jones and trust director Ian Cowling.

The Lynton & Barnstaple Railway has been visited by cabinet Minister Francis Maude MP, who praised its plans and vision.

Read more
Yesterday, 17:09
The seals are released at Combe Martin Beach. Picture: Dawn Gilbert.

Wildlife Park and RSPCA return more orphaned seal pups to the wild.

Read more
Yesterday, 10:47
North Devon could be facing snow blizzards this weekend. Picture: Guy Harrop.

Met Office warns of possible disruption and difficult driving conditions with potential of heavy snow on Sunday.

Read more

Local Weather

Overcast

Overcast

max temp: 5°C

min temp: 4°C

Most Read News

Advertise in the paper
Submit a Story
Subscribe to the paper
Competitions
North Devon Football League
Order Photos
Family notices
iwitness24
Facebook
Twitter
Google Plus Page
Family Notices 24

Digital Edition

Image
Read the North Devon Gazette e-edition today E-edition

North Devon's trusted business finder