Saturday, April 12, 2014
More than 79 per cent of inpatients at North Devon Hospital rated their experience highly in new survey.
MORE than 79 per cent of adult inpatients at North Devon Hospital rated their experience and quality of care at eight out of 10 or above.
Of the 490 people who took part in the survey by the Care Quality Commission (CQC), 32 per cent gave top marks and not a single low score was given.
The results rated North Devon Healthcare Trust better than other hospitals nationally for communication and confidence in nurses, patient involvement and informing the patient of support on offer once they had left the hospital.
Kevin Marsh, interim director of nursing, said: “Being unwell and coming to hospital can be a daunting and uncomfortable experience for patients and their families, but we are heartened by the inpatient survey results which reflect how much the professionalism of our staff can make a hospital stay as positive as possible for those in our care.
“We don’t rest on our laurels though. We strive for excellence and this patient feedback, along with the extensive patient experience research we carry out throughout the year, will inform future service improvements.”
Overall, 97.69% said felt they were treated with respect and dignity during their hospital stay.