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South Molton dental practice must make ‘urgent improvements’

14:21 14 July 2014


Surgery failed to meet seven national standards.

THE Duke Street Dental Practice in South Molton has been warned to make ‘urgent improvements’, following an inspection by the Care Quality Commission (CQC).

Despite being already issued with a warning notice, registered provider Murgelas Practice Management Ltd failed to meet seven national standards, inspectors found.

The independent health regulator said the practice, which has new owners since the inspection, must do more to protect patients from risk of unsafe care or face further action.

Inspectors raised concerns about infection control and medicine storage, and said that patients may not have received the care and treatment they needed.

Sampana Banga, CQC’s head of dentistry inspection said: “Even after we had warned the practice that they were failing to protect their patients properly, they did not go far enough to improve.

“On our second inspection we identified further concerns, even though we had been assured that most of these matters had been dealt with.

“The practice has changed hands since this latest inspection, we have met with the new owners and have made sure that they are aware of our concerns.

“We will continue to monitor the practice closely and we will return in due course to check that it does make the changes we require.”

NHS England (Devon, Cornwall and Isles of Scilly) said a ‘breach of contract’ notice had already been issued requiring the practice to make immediate changes in response to the CQC visit, all of which had been completed.

The spokesperson added: “We will continue to work with the CQC and the practice to ensure that all other improvements set out in the inspection report are carried out fully and in line with the stated timescales.”


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