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Watch: North Devon health campaigners say care at home is not working

PUBLISHED: 09:00 13 January 2018 | UPDATED: 15:49 15 January 2018

Angela Rose-Barrett says she was left 'crying with pain' after being released from a Devon hospital. Picture: SOHS/Rebel Boy Media

Angela Rose-Barrett says she was left 'crying with pain' after being released from a Devon hospital. Picture: SOHS/Rebel Boy Media

Rebel Boy Media

New video by Save Our Hospital Services hits out at the controversial Care Closer to Home system

Patient advocate Lesley Hall says on the SOHS video the care her relative received at home was 'dodgy'. Picture: SOHS/Rebel Boy Media Patient advocate Lesley Hall says on the SOHS video the care her relative received at home was 'dodgy'. Picture: SOHS/Rebel Boy Media

A hard-hitting video by health campaigners says the Care Closer to Home service is not working in Devon.

The video commissioned by save Our Hospital Services (SOHS) claims care quality is ‘dodgy’ for people being cared for at home instead of in hospital and says frontline staff do not have enough time to properly visit their patients.

It follows the closure of beds at community hospitals across Devon, including in Torrington, Ilfracombe, Bideford and Holsworthy.

SOHS is also conducting a survey of Care Closer to Home patients and their families and wants to hear from people about their experiences – see below for details.

NEW Devon Clinical Commissioning Group (CCG) says the introduction of the system is better for patients, but campaigners say it is just a cost-cutting exercise.

The SOHS video by Rebel Boy Media hears from several people across Devon who say they or their relatives received inadequate care after being discharged from hospital.

Angela Rose-Barrett says she was released from a Devon hospital after major lung surgery and only given paracetamol for the pain.

She said: “I had been on morphine every few hours and when I was discharged I was in absolute agony, I was just rolling with pain and crying with pain.”

Former Torrington Hospital nurses said on the SOHS video that patients had received 24-hour care when it was still run as a hospital with community beds. Picture: SOHS/Rebel Boy Media Former Torrington Hospital nurses said on the SOHS video that patients had received 24-hour care when it was still run as a hospital with community beds. Picture: SOHS/Rebel Boy Media

A CCG spokesman said the vast majority of people who used community services rated them very highly and said recent feedback showed 100 per cent of people would recommend community care in northern Devon.

They added: “We are always looking for patients’ views on their experience of NHS services in Devon, and we would be keen to hear from anybody who feels the care they received fell below their expectations to understand their concerns more fully.

“Whilst we are very sorry to hear some of the concerns people have shared in the video we do not feel this is a true reflection of the tremendous care that is provided every day across Devon to thousands of people in their own homes.

“All NHS staff should be commended for their incredible dedication as they support thousands of people to be more independent in their own homes. The feedback we receive on a daily basis from people who use our services in Devon demonstrates that their extraordinary care and compassion is appreciated.”

SOHS spokesman Ray Ashman said they had made the film because there were real people for whom the system had been a difficult experience.

He said: “To make matters worse, the system has failed to pick up on them and address the failings, so they’ve come to us with their story. We’ve told just a few of these stories in the film. We could have told many more.”

If you wish to complete the SOHS survey you can go to surveys.sohs.org.uk or request a paper copy via email at surveys@ sohs.org.uk

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