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Council asks for public to take part in survey

09:00 19 January 2014

Riverbank House.

Riverbank House.


Torridge District Council is asking people to take part in the short survey.

TORRIDGE District Council is asking members of the public to take part in a short survey on its customer service.

The survey is part of a review on the work Torridge does. Responses will be used to help the council modify the way it meets customers’ needs.

Council leader Philip Collins said: “Government cuts are forcing local authorities to change the way in which they work, and Torridge is no exception.

“We’re currently reviewing all of our services and part of the process is asking people what they think, and how we can improve our services to them. As a starter, we’re asking people when, where, and why they come into council offices.

“We’re committed to providing an excellent customer experience and our aim is to get it right first time, every time, on time, for everyone.”

Jenny Wallace, head of paid services, added: “We are also interested in how you feel about using new technologies such as the internet and our website.

“You don’t have to tell us your name but by providing this data you will assist us in understanding what matters to you, our customers, so that we can try to adapt any future changes with these needs in mind.”

The survey closes on February 28 and is on the council’s website at

Hard copies are available at each of the council’s offices.


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