Barnstaple businesses experience phoneline issues

BT has announced the latest locations set to benefit from fibre optic high-speed broadband. BT has announced the latest locations set to benefit from fibre optic high-speed broadband.

Thursday, August 21, 2014
9:55 AM

Third day of problems for North Devon businesses as BT reports problems with faulty cable link.

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BUSINESSES in North Devon are experiencing problems with phonelines for the third day running.

BT confirmed there was a faulty link cable between Taunton and Barnstaple exchanges as callers experience dead lines and are unable to hear each other.

Devonshire Motors reported a problem with their lines yesterday and said on Twitter: “We’ve heard from people in Barnstaple, Ilfracombe & Bideford all with same issues. Nightmare!”

On Facebook Pure Dental Centre also reported a problem.

A spokesman for BT said yesterday evening: “Engineers are working to renew the cable and we hope to have service back up and running within the next 24 hours.

“Unfortunately as this is link cable we cannot say how many customers have been impacted as not everyone will be affected.

“Some may lose service, others may experience intermittent issues and some will experience no issues at all.

“Where faults are reported engineers are trying to divert those customers via a different route as a temporary fix while the work is completed.

“We are very sorry for any inconvenience caused.”

Are you still experiencing phoneline problems? Contact newsdesk@northdevongazette.co.uk.

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